At Zyraaf, we are committed to ensuring your complete satisfaction. If you are not entirely happy with your purchase, we offer a 7-day return policy from the date of delivery. To be eligible for a refund, the returned item must meet the following conditions:
- The item must be in unused, unworn, unwashed condition with all original tags, labels, and packaging intact.
- The product must not show signs of wear or alteration (e.g., stains, damages, or odors).
- The item should be returned in its original packaging, if possible, to prevent damage during the return process.
Steps to initiate a return:
- Contact our customer support team at [support@zyraaf.com] within 7 days of receiving your order.
- Provide your order number, product details, and reason for the return.
- Once your return request is approved, we will provide you with return instructions and a prepaid shipping label.
Please note that shipping fees are non-refundable, and the customer will be responsible for return shipping costs, unless the return is due to a defective or incorrect item. Refunds will be processed to your original payment method within 10-14 business days after we receive and inspect the returned item.